Refund policy
Returns & Refund Policy
At Panthère Rose, we want you to love every item you purchase from us.
Change of Mind Returns
If you are not completely satisfied with your purchase, you may contact us within 7 days of receiving your order to request a return or exchange.
To be eligible for a return or exchange, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging where possible.
- Not be damaged, altered, or show signs of use.
- Be accompanied by proof of purchase (order confirmation or receipt).
Refunds
For online orders, customers may be eligible for a refund once the returned item has been received and inspected by Panthère Rose.
Refunds will be issued to the original payment method, less any shipping or delivery charges where applicable.
Refunds will be processed within 7 business days of receiving the returned item.
Exchanges
If you would prefer an exchange, please contact us within 7 days of receiving your order. Exchanges are subject to product availability.
Non-Returnable Items
The following items cannot be returned or refunded:
- Custom-made or bespoke floral arrangements once production has commenced.
- Products that have been used, damaged, or altered after delivery.
- Products returned outside the 7-day return period.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item received is damaged; or
- The incorrect item was supplied.
How to Request a Return
Please contact us before sending any item back:
Email: Panthererosenz@gmail.com
Returns sent without prior approval may not be accepted.
Panthère Rose reserves the right to inspect returned items before approving any refund or exchange.