Shipping policy
Shipping & Delivery
At Panthère Rose, each piece is carefully prepared to ensure it arrives beautifully and safely.
Processing Time
Most orders are processed within 2–5 business days after payment confirmation.
For bespoke floral arrangements, custom orders, wedding florals, or larger styling projects, additional production time may be required. Estimated lead times will be provided when your order is confirmed.
Estimated Delivery Times
New Zealand
- 5–10 business days
Australia
- 10–20 business days
United States
- 10–25 business days
Please note that delivery times are estimates only and may vary during peak periods, public holidays, or due to customs processing.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Panthère Rose is not responsible for delays caused by customs inspections or clearance procedures.
Damaged or Lost Parcels
If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.
Email: Panthererosenz@gmail.com
Please include:
- Your order number
- Photos of the product and packaging (if damaged)
- A brief description of the issue
Our team will work with you to resolve the matter as quickly as possible.
Need Assistance?
For any shipping enquiries, custom order requests, wedding florals, or styling projects, please contact us at:
Panthère Rose proudly ships luxury faux flowers, real touch floral arrangements, decorative vases and bespoke styling pieces to customers across New Zealand, Australia and the United States.